Return Policy

At Enymall, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The product must be unused and in its original condition.
• Original packaging, tags, and proof of purchase must be included.
• Return requests must be submitted within 7 days after delivery.

How to Start a Return

To begin the return process, please contact us through one of the following methods:

• Email: support@enymall.com
• WhatsApp: +92 332 0761763

Once the provided proof and return request are confirmed, we will share the return shipping instructions.

Our support team will guide you through the next steps.

Damaged or Broken Products

If you receive a damaged or broken product, please contact us immediately after delivery.

For a smoother and faster return process, we strongly recommend recording a video while opening the package. The video should clearly show:

• The unopened package
• Shipping label or tags
• The condition of the product after opening

This helps us verify damage claims quickly and fairly.

Non-Return Conditions

Returns may be rejected under the following conditions:

• If Enymall determines that the damage occurred after the package was opened, the return request may be declined.
• The return request is made after 7 days of delivery.
• The product has been used, damaged after delivery, or is missing original packaging/tags.
• Insufficient proof is provided for damaged product claims.
• If Enymall determines that the damage occurred after the package was opened, the return request may be declined.

Refund Process

Once your return request and proof are received, the Enymall team will review and investigate the case.

If the return is approved:

• The original payment amount will be refunded.
• Refunds are usually processed within 10 business days.

If you do not receive your refund within this period, please contact our support team for assistance.